Frequently Asked Questions

Welcome to my F.A.Q page. This page aims to address the most common inquiries you may have while planning your trip to Israel and provide you with concise yet practical answers.
It is based on my extensive experience and countless interactions with travelers from all over the world who have used my service throughout the years. I hope you discover valuable tips and insights that can streamline your travel planning process.
For the ease of navigation the questions have been grouped into specific categories. If you have any further questions please do not hesitate to contact me using the form at the bottom of the page. I am committed to providing the best possible assistance based on my knowledge and expertise.

Booking a Taxi From Ben Gurion Airport

Does Ben Gurion Airport have free WIFI?

Yes. Free WIFI is available in all terminals of Ben Gurion Airport (TLV)

How long does it normally take to clear customs at Ben Gurion Airport?

From the moment of landing, getting through passport control and clearing customs may take up to 50-70 minutes. The driver will meet you at the designated meeting point 45 minutes following your landing.

Is it possible to exchange money at the airport?

Yes. There are several ATM machines and exchange counters at Ben Gurion Airport that work 24/7.

Is there a free shuttle from Ben Gurion Airport to Tel Aviv or to Jerusalem?

There are no free shuttles from Ben Gurion Airport.

Click here to read about getting from Ben Gurion Airport to Tel Aviv

Click here to read about getting from Ben Gurion Airport to Jerusalem

What transportation options are available from Ben Gurion Airport on weekends?

On Shabbat (Saturday), transportation from Ben Gurion Airport is available through taxis, shared taxis (sherut), and private cars. Public transportation, such as buses and trains, does not operate in Israel during weekends and Jewish holidays.

I'm expected to land on a Saturday. Do you operate on weekends?

Yes. My service is available 24/7. Reservations should be made in advance.

Can I contact you and book a ride on the spot when I arrive?

No. Reservations must be made prior to your arrival.

Do you pick up any other passengers?

No. I do not provide a shared taxi service. We do not wait for, nor pick up, any other passengers along the way.

What happens in case of a delayed arrival?

Your flight is tracked for delayes to make sure that your pickup waits for you upon your arrival. If your flight is significantly delayed or canceled please contact me promptly to reschedule your ride.

How will I recognize you at the airport?

Once your reservation is confirmed you will receive specific instructions regarding the meeting point at the airport.

How long does it take to get from Ben gurion Airport to the hotel?

Average travel time is 30 minutes to Tel Aviv and 45 minutes to Jerusalem. Both may take longer during rush hour.

Booking Private Day Tours and Trips

I am based in Tel Aviv, what's the best way to make a day trip to Jerusalem?

Booking a private taxi for a day trip to Jerusalem is the best choice for travelers based in Tel Aviv who wish to get the most of their day in Jerusalem. More useful tips and suggested itineraries in my post: A day trip from Tel Aviv to Jerusalem.

What's the most recommended way for arranging a day trip to the Dead Sea?

A day trip to the Dead Sea with a private taxi offers priceless flexibility without the hassle of renting a car or the constraints of an organized tour. For more helpful information and travel tips check out my post: Traveling to The Dead Sea.

Is it possible to book trips that cross the border to Jordan?

No. Israeli taxi operators are not authorized to operate in Jordan and vice versa. More useful information on planing itineraries that involve both Jordan and Israel can be found in my post: Getting around Israel

I'm arriving by cruise into Haifa port. Can you suggest shore excursions?

Haifa port is an excellent gateway for trips to destinations in northern Israel such as: Nazareth, Sea of Galilee, Capernaum, Acre (Akko), Caesarea National Park, and more. Detailed information and rates can be found here: Haifa shore excursions.

I'm arriving by cruise into Ashdod port. Can you suggest shore excursions?

Ashdod port serves as an excellent starting point for trips to several destinations in Israel, such as: The Dead Sea, Masada, Jerusalem, Tel Aviv and more. Detailed information and rates can be found here: Ashdod shore excursions.

Is it possible to book your taxi service for a trip to Eilat?

Yes. Travel time from Tel Aviv to Eilat by car is approximately 4.5 hours. However, consider flying to Ramon airport and then taking a local taxi to Eilat as this option provides a significantly faster and more budget-friendly option for reaching Eilat.

We would like to go on a day trip to Nazareth and the Christian sites in the Galilee

Sure. Contact me with the number of passenger and your planned itinerary. For the most comprehensive information and a list of suggested sites to visit please check out my post: Nazareth, Sea of Galilee and Jordan River

We need a car with a driver for a full day but our final itinerary is yet to be decided

Sure. Contact me and I will do my best to help you finalize your itinerary and provide you with a quote.

General Information

Are the prices listed on the website per passenger or per vehicle?

The prices listed on the website are per vehicle, up to 4 passengers, and on weekdays. Larger vehicles are available upon request.

How do I secure my reservation?

To secure your reservation, an advance deposit is required. I use Paypal for sending online payment requests allowing recipients to pay securely via either credit card or direct bank transfer. This ensures the confidentiality of your credit card details.

What is the refund policy in case I need to cancel my reservation?

All cancellations requested up to 12 hours prior to the scheduled reservation are eligible for a full refund.

What payment methods are available?

Payment for all services is expected in cash upon completion of the journey. If you wish to pay the full amount in advance via credit card or direct bank transfer, please indicate so during the reservation process.

Which currencies are accepted for payment?

New Israeli Shekel (NIS) is the preferred currency. However, U.S. Dollar (USD) is accepted as well.

Are tips included in the listed prices?

Generally, tipping is not customary in Israel and all quoted prices do not include tips. However, satisfied clients often leave a tip according to their level of satisfaction with the service. You can read more on paying for taxis in Israel in this post.